Absolute security for your account
Experience the security standards of major banking institutions combined with the seamless experience of a 100% online application.
Absolute security for your account
Experience the security standards of major banking institutions combined with the seamless experience of a 100% online application.
Regulation and guarantees
Supervision and banking guarantees
Institution approved by ACPR
Payment institution supervised by the Bank of France.
Deposited funds guarantee
Your money is segregated and always remains available to you.
Daily security
Manage your security independently
Biometric security
All your devices are associated with biometric security.
Strong Authentication (SCA)
In accordance with the European PSD2 directive, we apply strong authentication for every important operation.
Card settings
Manage your card features at any time with a single click.
Access control
You keep control over who can access your account and for what type of operations.
Real-time notifications
Receive instant notification after each transaction on your account to quickly detect any suspicious activity.
Regular security audits
Our IT protocols undergo annual security audits carried out by independent specialized firms.
Biometric security
All your devices are associated with biometric security.
Strong Authentication (SCA)
In accordance with the European PSD2 directive, we apply strong authentication for every important operation.
Data protection
GDPR compliance and maximum protection
Your personal data remains private
The processing of your data complies with the highest security and compliance standards, in line with the requirements of the General Data Protection Regulation (GDPR), as well as the obligations arising from our status as a payment institution approved by ACPR.
View our data management policyVigilance and prevention
Stay vigilant against fraud attempts
What Hero will never ask you
To ensure the security of your data and operations, certain information is strictly personal and should never be shared, even if you are contacted by phone, email, or any other channel. Never share:
If in doubt, hang up and contact us through the app or our official website
Think you're a
victim of fraud?
Assistance and complaints
We are here to help you 7 days a week
File a complaint
To file a complaint, contact support.
Provide all the details that will help us resolve your complaint:
- • Clearly describe the problem and when it occurred.
- • Specify the type of problem you are facing, whether it is fraud, a financial transaction issue, or any other incident.